When people and teams are not able to communicate effectively in the workplace it can lead to misunderstandings, poor relationships, conflict and unfortunate mistakes. It is estimated that we have 170 daily interactions with others, so making good use of these moments is essential to developing working relationships, a successful career and an enjoyable working day.
This practical and interactive course will provide you with the crucial tools needed to improve your communication skills. It uses practical, road-tested strategies and tactics that can be used at all levels of your organisation.
This course will help you build a personal Action Plan to take control of your communication and understand yourself and others better. You will learn how to adapt your communication style, enabling you to make better connections and in turn making interactions more productive, efficient and effective. Attending this course will improve your ability to speak, listen and question - with clarity and empathy.
What will be covered?
The course covers the following topics...
- How well you communicate
- Using engaging language
- The power of questions
- Active listening and empathy
- Non-verbal communication and rapport
This course will benefit anyone who wishes to improve the way they communicate with others and develop a highly efficient style of communication, which will in turn improve their performance.
By the end of this course, you will be able to:
- Explain four essential communication principles.
- Communicate more clearly, confidently and effectively.
- Listen and ask insightful questions & utilize the power of questions.
- Use techniques to build better rapport with others.
- Combine voice tone and non-verbal communication with appropriate language that engages others.
