Frequently asked questions

Booking a course with us is quick and easy. The simplest way to book is online - just go to the course you are interested in and follow the step-by-step booking process. You can view all of our courses here.

Alternatively you can call one of our course team on 0800 435 772 or email us at info@uktraining.com. When placing an order by email, we will require details of the course you wish to book, organisation name, address, contact telephone number and the names, job titles and email addresses of the delegates attending. 

If you have any questions, you can get in touch using our contact form or live chat option. You can also call one of our course team on 0800 435 772 or drop us an email at info@uktraining.com.

When you make a booking you will receive a confirmation email. This will be followed by an email containing your invoice and joining instructions which includes important information such as course timings and venue details.

If you have paid online you will also receive an email confirming this payment.

We keep our prices as competitive as possible to ensure they are accessible for a wide range of organisations and private individuals. For this reason, we are unable to offer a charity discount.

Absolutely, all of our courses can be delivered exclusively to your employees at your own premises. Our in-house training can also be tailored to meet the specific needs of your organisation.

You can find more details of our in-house option and submit an enquiry here. You can also submit an in-house enquiry directly from any of our course descriptions.

We’re always looking for new courses to present, so if there is training you require that we don’t yet offer, please get in touch and we’ll certainly consider it in the future. Sometimes we can also provide a course in-house that may not appear on our website, so it’s always worth asking.

If a date is marked as ‘Full’ on our website, you can simply click the enquire button next to the course date and fill in the short form.  We will then be happy to put you on the reserve list and will contact you if a place becomes available. 

Payment is always required before the date of the course. If it is a personal booking then we will require payment at the time of booking.

Payment can be made by BACs transfer, Credit/Debit Card or Cheque.

If you wish to pay by card, you can do so at the time of booking - whether this is on our website or over the phone. You can also pay at any time over the phone or by going to www.uktraining.com/19pay where you simply need your payment reference which can be found on your invoice. 

Of course. If you book online, simply add the PO number at the 'Review and book' stage of the payment.  If you place your booking over the phone or by email just advise us of the PO number and we can add this to the invoice. 

Yes, you can substitute a delegate at any time.  Please call our course team or email us if you would like to do this.

Yes, you can either make a new booking for the additional delegate(s) on our website. Alternatively, you can reply to your confirmation email stating the name, job title and email address of any extra delegates. We will then send you an additional invoice for the additional delegate(s).

If you advise us 14 calendar days or more before your course date, we can cancel your booking and provide a refund. Please be aware that you will be charged a 30% cancellation fee. 

If you wish to cancel less than 14 calendar days before the date of the course,100% of the course fee will be payable.

If a delegate can no longer attend, they can be transferred to another presentation at no extra cost if they advise us 14 calendar days or more before the course date.

Yes, please reply to your confirmation email to advise of any changes to the details on the invoice. 

Course times do vary, so it is important to check your Joining Instructions to see when the course will start and finish.

If you have an account with us, you can also view the course times in the ‘Upcoming Courses’ section.

A sandwich lunch is included for all our full or two-day courses.  Please check your joining instructions for further details. If you have any dietary requirements or allergies, we will need to be advised two weeks before the course otherwise we cannot guarantee your request. 

All of our venues will also either have an on-site facility or be located close to other food outlets.

Please visit this page for information on our venues.  If you have placed a booking, please check your joining instructions which will provide more details on parking and directions to the venue. 

All our courses are supported by comprehensive documentation. You will receive these materials on the day of the course and for some courses you will receive a link to further books or documentation that you can access after the course.

The materials for our live online courses are available to download and print a week before the presentation. 

Should you wish to discuss any access requirements, medical conditions, or any issue at all, please contact us on 0800 435 772 or info@uktraining.com. 

Following the course, all attendees will receive a certificate of attendance by email. This certificate can be used for CPD purposes. 

Should you have a question for the presenter, we ask that you email it to us at info@uktraining.com or via the contact form on the website.  We will then contact the presenter regarding your enquiry.

We always welcome any additional feedback. This helps us ensure that we continue to deliver the highest quality training possible.  To provide any further feedback, you can send it using the contact form on our website.  Alternatively you can email it to us at info@uktraining.com or call one of our course team on 0800 435 772.