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Frequently asked questions

Below you'll find answers to some of the questions we regularly get asked at UK Training. Simply click the categories to browse the questions.

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Frequently asked questions

Course related questions

How do I book a course?

Booking a course with us is quick and easy. The simplest way to book is online - just go to the course you are interested in and follow the step-by-step booking process. You can view all of our courses here.

Alternatively you can call one of our course team on 0800 435 772 or email us at info@uktraining.com. When placing an order by email, we will require details of the course you wish to book, organisation name, address, contact telephone number and the names, job titles and email addresses of the delegates attending. 

I have a question about a course. What should I do?

If you have any questions, you can get in touch using our contact form or live chat option. You can also call one of our course team on 0800 435 772 or drop us an email at info@uktraining.com.

I have made a booking. What happens now?

When you make a booking you will receive a confirmation email. This will be followed by an email containing your invoice and joining instructions which includes important information such as course timings and venue details.

If you have paid online you will also receive an email confirming this payment.

We are a charity. Do you provide a discount?

We keep our prices as competitive as possible to ensure they are accessible for a wide range of organisations and private individuals. For this reason, we are unable to offer a charity discount.

Do you offer in-house training?

Absolutely, all of our courses can be delivered exclusively to your employees at your own premises. Our in-house training can also be tailored to meet the specific needs of your organisation.

You can find more details of our in-house option and submit an enquiry here. You can also submit an in-house enquiry directly from any of our course descriptions.

I have a suggestion for a course. What should I do?

We’re always looking for new courses to present, so if there is training you require that we don’t yet offer, please get in touch and we’ll certainly consider it in the future. Sometimes we can also provide a course in-house that may not appear on our website, so it’s always worth asking.

The date I want to attend is showing as ‘Full’ on your website. What can I do?

If a date is marked as ‘Full’ on our website, you can simply click the enquire button next to the course date and fill in the short form.  We will then be happy to put you on the reserve list and will contact you if a place becomes available. 

Course payment

I have made a booking, when is payment due?

Payment is always required before the date of the course. If it is a personal booking then we will require payment at the time of booking.

How do I pay for a course?

Payment can be made by BACs transfer, Credit/Debit Card or Cheque.

If you wish to pay by card, you can do so at the time of booking - whether this is on our website or over the phone. You can also pay at any time over the phone or by going to www.uktraining.com/19pay where you simply need your payment reference which can be found on your invoice. 

I need to organise a Purchase Order. Can this be added to the invoice?

Of course. If you book online, simply add the PO number at the 'Review and book' stage of the payment.  If you place your booking over the phone or by email just advise us of the PO number and we can add this to the invoice. 

Changes to an existing booking

Can I substitute a delegate?

Yes, you can substitute a delegate at any time.  Please call our course team or email us if you would like to do this.

I have placed a booking but would like to add another delegate. Is this possible?

Yes, you can either make a new booking for the additional delegate(s) on our website. Alternatively, you can reply to your confirmation email stating the name, job title and email address of any extra delegates. We will then send you an additional invoice for the additional delegate(s).

I would like to cancel my booking. Can I have a refund?

If you advise us 14 calendar days or more before your course date, we can cancel your booking and provide a refund. Please be aware that you will be charged a 30% cancellation fee. 

If you wish to cancel less than 14 calendar days before the date of the course,100% of the course fee will be payable.

I can no longer attend a course date. Can I transfer to a later date?

If a delegate can no longer attend, they can be transferred to another presentation at no extra cost if they advise us 14 calendar days or more before the course date.

I need to change some details on the invoice I have received. Is this possible?

Yes, please reply to your confirmation email to advise of any changes to the details on the invoice. 

More about the day

What time do courses start and finish?

Course times do vary, so it is important to check your Joining Instructions to see when the course will start and finish.

If you have an account with us, you can also view the course times in the ‘Upcoming Courses’ section.

Is lunch included?

A sandwich lunch is included for all our full or two-day courses.  Please check your joining instructions for further details. If you have any dietary requirements or allergies, we will need to be advised two weeks before the course otherwise we cannot guarantee your request. 

All of our venues will also either have an on-site facility or be located close to other food outlets.

Is there parking at the venue?

Please visit this page for information on our venues.  If you have placed a booking, please check your joining instructions which will provide more details on parking and directions to the venue. 

Will you be sending me any documentation to look at before the course?

All our courses are supported by comprehensive documentation. You will receive these materials on the day of the course and for some courses you will receive a link to further books or documentation that you can access after the course.

The materials for our live online courses are available to download and print a week before the presentation. 

I would like to discuss some special requirements. What should I do?

Should you wish to discuss any access requirements, medical conditions, or any issue at all, please contact us on 0800 435 772 or info@uktraining.com

Post course questions

Will I receive a certificate of attendance?

Following the course, all attendees will receive a certificate of attendance by email. This certificate can be used for CPD purposes. 

I recently attended a course and have a question for the presenter. What should I do?

Should you have a question for the presenter, we ask that you email it to us at info@uktraining.com or via the contact form on the website.  We will then contact the presenter regarding your enquiry.

I have some additional feedback for a course. Who should I speak to?

We always welcome any additional feedback. This helps us ensure that we continue to deliver the highest quality training possible.  To provide any further feedback, you can send it using the contact form on our website.  Alternatively you can email it to us at info@uktraining.com or call one of our course team on 0800 435 772.


Course feedback from our delegates

Clear, concise, very informative and able to answer all our questions with superb knowledge and confidence. Would definitely recommend this course as it made me appreciate that this important change needs planning and trialling ready for 2026.

Preparing for Mandatory Payrolling of Benefits

Head of Finance - Yellow Fish

Excellent content & delivery. Very impressed with the presenter - knowledgeable, professional, friendly & approachable. 

The Essentials of Payroll Processing

Payroll Manager - Right Choice Insurance Brokers Ltd

The best VAT session I have attended. Content delivered very well by an extremely knowledgeable and engaging presenter. I have left the session with a broader understanding of VAT. Thank you.

The Essentials of UK VAT

Accounts Senior - Rayner Essex LLP

I try never to miss the payroll update courses as I find them invaluable to my job. Jo is very informative and delivers the content in a very effective way. 

The Payroll Update

Finance Manager - SCS Technologies Ltd

This was exceptional training, easy to listen to, good amount of materials and very informative. Both Davids also took time to answer all our questions. Thank you.

Customs Special Procedures

Accountant - Compressor Products International

So much more information than expected. Incredibly helpful and well described slides plus discussion. The online process for comments, questions and the set up for checking understanding worked really well. I thoroughly enjoyed the course.

Import & Export Customs Procedures

Sales & Marketing Manager EMEA - Invista Textiles UK Ltd

Tutor took the time to clarify and explain the many questions asked. He was friendly and accommodating and also extremely knowledgeable. I would highly recommend this course. I especially liked the scenarios that tested our knowledge.

UK VAT and International Trade

Financial Accountant - Options Consultancy Services Ltd

Excellent method of training. I love the fact the presenter used lots of examples - this makes it very easy to digest and relate it to real life cases.

Commercial Contracts - A Practical Guide

Buyer - Kasai UK Ltd

Fantastic. Thank you so much for today - amazing level of knoweledge, friendly and was able to put everyone at ease. Would highly recommend.

The Essentials of Payroll Processing

Accountant - Hitchin Property Trust Ltd

Very thorough and certainly feel more confident on such a daunting subject, which now does not seem so daunting!

Commodity Codes - Classifying Your Goods

Customer Operations Executive - Nexteq PLC

Very informative content. I am better placed to support our Finance Director with the overall budget and have picked up some ideas for improving the budgeting process.

Budgeting, Cost Control and Forecasting

Chief Operations Officer - Royal Institution Of Naval Architects

Appreciated the time spent on answering questions as we worked through the course. I was impressed by content and delivery. Thank you for helping clarify so many unknowns. 

VAT for Private Schools

Accounts Assistant - Fees Ledger - The American School in London

This was really useful and provided good clarification and reminders on some key points around VAT recovery. All questions were answered thoroughly.

Recovering Input VAT - Getting it Right

Senior Finance Manger - Man Bites Dog Limited

Great course with lots to take away. I loved the exercises and opportunity to explore other attendee's perspective and point of view.

Business Strategy and Planning

Project Management Officer - Spencer Private Hospitals

Great content, and very interactive. It was good working through case law and looking through examples.

VAT - Partial Exemption

Finance Manager - Longview Partners LLP

Excellent response to my questions, which enabled me to really apply the content to my particular context. Very engaging - enjoyed the examples which brought it all to life. I have really learnt a lot.

The Role of a Company Secretary

Managing Director - Innovation Unit Ltd

Kevin was very knowledgeable and delivered the course brilliantly. Very friendly and relaxed and gave me some pointers to do a check on how my staff are treating VAT. David is a great facilitator!

The Essentials of UK VAT

Financial Controller - Caledonian Maritime Assets Ltd

One of the best, most engaging courses I have ever attended.

The Essentials of UK VAT

Head of Accountancy Tax & Treasury - Schaeffler

Super informative, very helpful and I feel much more confident implementing import and export practices & procedures in the workplace. 

Import & Export Customs Procedures

Head Design Consultant - Classic Prop Hire Co Ltd

Always fantastic delivery, really interactive  and lots of knowledge gained. There are few training companies that deliver accurate detailed information on the subjects you need or want to learn... UK Training are the best I have come across. Excellent as always.

The VAT Update

Chief Accountant - SNOP UK Ltd

Really useful overview and information on the upcoming changes. I've taken away some good action points to look at within our organisation. The delivery of the online course was really smooth and the scenarios and polls were good tools to get you thinking.

The GDPR Update

Quality Manager - Ecosurety Ltd

Paul was very knowledgeable and made the course informative and interesting. It was extremely useful.

Employment Law & HR Update

HR - Althea UK & Ireland Ltd

Jo was amazing at explaining the whole process. Her knowledge is outstanding. I really enjoyed the course and will definitely recommend UK Training to others.

The P11D, Expenses & Benefits

Bookkeeper - Evergreen Bookkeeping Services Ltd

Great course as always, very informative whilst beng easy to digest.

Rules of Origin & the EU-UK Trade Deal

Customs Administrator - Leyland Trucks Ltd

Fantastic presentation and communication throughout. Made everything easy to understand

Postponed VAT Accounting (PVA) - Getting it Right

Finance Manager - Mandarin Slate Ltd

One of the best courses I've attended. It was very engaging, which helped with the learning and retaining of information.  My first class with UK Training and will look to book more - genuinely delighted with the quality and standard.

The Role of a Company Director

Chief Operating Officer - Denis O Brown & Associates Ltd

Excellent course, brilliantly paced to hold interest. Would definitely recommend UK Training courses to others.

The Essentials of Corporation Tax

Finance Manager - PJ Carey (Contractors) Ltd

Kevin was excellent at putting forward a complicated subject, in a straight forward manner, which was easy to understand.

The Essentials of Corporation Tax

Finance Accountant - HIAB Ltd

Very interesting and relevant content. The presenter was very knowledgeable and held our interest throughout the day, with plenty of interactivity and discussions. Thank you.

The Essentials of Employment Law

Consultant - NHS

Really engaging tutor. Took lots of questions which was great. Lovely venue – bright, big desks, spacious room. Good content and handy training notes file.

VAT for Charities

Senior Financial Accountant - British Heart Foundation

Very informative and exceedingly well presented. Such an in-depth subject, but going away knowing so much more than I originally knew!  Well done Anil.

The Construction Industry Scheme (CIS)

Accounts Assistant - Stertil UK Ltd

The presenter was very enigmatic and inclusive. He gave opinions, allowed discussions and wasn't simply reading to us... it was very interactive. 10 out of 10. 

GDPR - The Essential Guide

Data Protection Analyst - Post Office

Barry was inspiring and a great source of knowledge. I found this course a great help and will be using the many new skills learnt in practice tomorrow at work.

Credit Control - The Essential Guide

Finance Specialist - Siphon Networks Limited

Very informative and current material. Interactive, with lots of examples and attendees queries answered, making the session very interesting.

The P11D, Expenses & Benefits

Financial Accountant - Globeleq Africa Limited

Fantastic presenter, clear explanations, enthusiastic, interesting to listen to. Clearly has a very thorough knowledge.

VAT on Land, Property and Construction

Finance Director - Peer Group Plc

I found this course really interesting and useful. The course presenters had a good rapport and delivered a potentially dry subject in an interesting way with interesting scenarios to support the application of the theory.

UK VAT and International Trade

Tax & Compliance Accountant - Unipart Group Ltd

Thank you so much for providing this course online. The presenter was excellent and I feel far more confident - being able to ask questions was especially helpful. I have no doubt I will be attending more of your courses in the future.

The Payroll Update

Assistant Accountant - Cooke & Arkwright

Very lively course. Phil is a great presenter who held our interest all day. Good level of interaction. Lots to take away and use which is great.

Minute Taking - Your Essential Guide

Executive Assistant - FEBA Radio

Fantastic course, very well paced and well thought out. Excellent use of attendee participation and answered all questions patiently and comprehensively.

The Role of a Company Secretary

Senior Legal Counsel - Smart Pension Limited

Very helpful course. David was excellent at leading the course and Jo was fantastic and very patient with all of the questions I asked. Very knowledgeable and I feel confident relaying what I learned to the Directors. Thank you very much! 

Holiday Leave and Pay

Finance Manager - Spicer Consulting

Kirsty's knowledge was outstanding and I'm coming away with a list of actions which will help to strengthen our organisation and governance. I will use UK Training again - a great format and expertly delivered.

Charities - The Role of the Secretary

Company Secretary - Young Somerset

Interesting course that covered all the information I needed in preparation for an audit.

Preparing for a Customs Audit

Stock & Import Administrator - Leekes Ltd

One of the best online courses I have attended. It was extremely well organised and the content and course notes were very clear. Both presenters were excellent - David was so informative and it was facilitated beautifully.  

The Companies House Reforms

Company Secretary - Vista Retail Support

Valuable course and really did help demystify a lot of what is discussed on daily basis with execs. Great working sessions and getting people to think and interact throughout.

Finance for Non-Financial Managers

Technical Systems Senior Manager - Velocity Technology Solutions UK Ltd

Excellent level of information delivered - very clear and detailed! Great teamwork from David Smith and David Hooper. I would definitely return to UK Training and recommend this platform to others.

Import & Export Customs Procedures

Sourcing Manager - Vivactive Ltd

Absolutely fantastic - very informative and well explained. I gained a lot of knowledge attending this course. Both presenters are very competent and ensured that questions are answered - well done!

The VAT Update

Finance Manager - Companions for Leadership Ltd

Excellent training. I have attended other Role of the Director training and this was by far the most comprehensive and engaging. David's experience and humility made it - his examples were so interesting, giving practical application and brought it to life.

The Role of a Company Director

HR Director - Hughes Insurance Services Ltd

Very interesting day - I'm leaving with many ideas for improving the effectiveness of the board - starting with me and my contribution.

Evaluating & Improving Board Performance

Managing Director - D W Windsor Ltd

Thanks for delivering a great training session. I really appreciate the advice - receiving answers to my questions and the current scenarios faced in my role made it an invaluable training session.

Data Protection for Marketing

Marketing Manager - Calrec Audio

Testimonials